Only the best for baby.

and parents, too.

You’re there for your baby day in, day out. At Evenflo Gold Consumer Care, we’re here for you. Our experts are parents, too. So we get your priorities, your high standards, and your need for the very best service and support.


Let’s Chat

Connect instantly with a real live person. Monday-Friday, 8 am to 5 pm.


Call Us

Because sometimes it’s just nice to hear a friendly voice. 1-800-233-2229, Monday through Friday, 8 am to 5 pm.


Email Us

Drop us a note anytime you have a question or issue.

Got a simple question? Check out our FAQs »


Schedule Your Video How-To

Learn how to install your Evenflo Gold car seat like a pro. Simply schedule an appointment with one of our certified car seat safety technicians to receive a live video installation tutorial.

SCHEDULE

Register your new product

Once you do, we’ll keep you up to speed on any important product announcements.

REGISTER

Try us, love us. Or your money back.

We want you to be completely happy with your Evenflo Gold gear. That’s why we back up our products with a Lifetime Warranty. All you have to do is sign up.

SIGN UP

Looking for an Instruction Manual?

We’ve got them all in one handy place. Whether you need one for a new stroller or car seat, simply select your particular model to download a PDF.

Find replacement parts in a snap.

Whether you need an extra screw, buckle clip or some other doo-hickey, we make it easier to know what you need, find what you need, and get it sent to you quickly.

FAQs

Check out the top questions parents are asking right now.

What is Evenflo Gold?

It’s a level of baby gear that’s so safe and smart, you don’t have to think about it. Evenflo Gold rises to your high parenting standards, knows what you value most, and gets where you’re going. All products in our Evenflo Gold collection are designed with SensorSafe™ technology and are safety tested well beyond industry standards. Take our products for a spin and see why Evenflo Gold redefines “best.”

What is SensorSafe™ technology?

Every Evenflo Gold product is designed with SensorSafe Technology™ for the ultimate parental peace-of-mind. When you’ve got to focus on the road, the Evenflo Gold app monitors the well-being of your child through a smart chest clip that syncs up with a vehicle receiver and your smartphone. Breathe easier knowing that SensorSafe app will alert you in real-time if:

  • Your child unbuckles the chest clip while the car is in motion
  • The back seat has become too warm or too cold
  • Your child has been seated for too long, or
  • You’ve accidentally left your child buckled into the car.

Learn more about this smart technology on EvenfloGold.com/SensorSafe.

What if I change my mind?

Finding just the right stroller and/or car seat for your needs can be tough. To take the pressure off (and because we’re sure you’re going to love Evenflo Gold products), we offer a 100 Day Trial. This means if you can send back your product back to us—no questions asked—within 100 days of purchase. For returns, just reach out to our ParentLink team at 1-800-233-2229.

Is my Evenflo Gold product guaranteed?

Yes—your Evenflo Gold product comes with a lifetime warranty. All you have to do is activate it. Simply register your product at EvenfloGold.com/Register within 3 months of purchase and you’ll be all set to receive:

  • Lifetime Warranty
  • Premier ParentLink Consumer Care
  • Live Chat Support
  • Accident Replacement for Car Seats

Learn more at EvenfloGold.com/Support.

Where can I find answers and support?

Evenflo Gold Consumer Care is here for you. Our experts are parents, too. So we get your priorities, your high standards, and your need for the very best service and support. So feel free to reach out to us from 8 am to 5pm via phone chat. Or drop us an email anytime you have a question.

What if I need installation help?

Learn how to install your Evenflo Gold car seat like a pro by scheduling a video chat appointment with one of our certified car seat safety technicians. Connect with us at EvenfloGold.com/Support.

How does free shipping work?

This one’s on us. Receive free standard shipping on any Evenflo Gold order when you check out.

How do I set up my stroller and/or car seat?

Check out the instruction manual included in your product box or download one here. For questions, give us a shout at EvenfloGold.com/Support.

What if I need a little extra help?

We’ve got your back with complimentary video-installation help from our team of trained experts at ParentLink. Schedule your appointment here: EvenfloGold.com/Support.

How does Evenflo Gold stack up on safety?

We’re so glad you asked. We’ve done our homework—and then some. Evenflo Gold car seats are rigorously tested and put through the paces well beyond government safety standards. Learn more about our high safety standards here: Evenflo.com/Safety.

Where can I buy Evenflo Gold?

Right now, Evenflo Gold is only available for purchase in one place: EvenfloGold.com.

How do I exchange or return?

If you’re not fully satisfied with your purchase, reach out within 100 days of purchase. Our ParentLink team is happy to assist you—simply call 1-800-233-2229.

How do I keep my Evenflo Gold product looking good as new?

Follow these simple tips:

  • Remember to do some simple, regular maintenance. From time to time, check the hinges and folding areas. If you hear any squeaking or feel tension, contact ParentLink for repair and/or replacement options.
  • For fabric materials, we suggest wiping down your stroller’s seat fabric in cold water with a mild detergent. Be sure not to use solvents, caustic or abrasive cleaning materials (and never use chlorine bleach!)
  • Keep Plastic/Metal Parts in great shape by occasionally wiping the down using a mild soap and warm water.
  • Keep your wheels fresh and fluid by cleaning them with a damp cloth. Dry them completely with a soft towel or cloth.

How do I check my order status?

When you create an account at Evenflo.com, your tracking information will be stored with your order history. FYI, it may take up to 24 hours for tracking information to be updated by the carrier. Have any questions about order tracking? Reach out to the Evenflo ParentLink team at 1-800-233-2229.