Questions and Answers: Evenflo ExerSaucer® "Triple Fun®" Product Recall
Why has the Evenflo Triple Fun Activity Center been recalled?
Evenflo is voluntarily recalling the Triple Fun because when it is used as a stationary activity table (defined as Stage 3), a cap on the end of the product can fall off, posing a fall hazard to a child leaning or pulling up on the end cap.
The Triple Fun is the only ExerSaucer model that has a Stage 3 and the end cap is only used when the product is utilized as a Stage 3 activity table. It is not present when the product is used in Stages 1 or 2 which support younger children.
Have any injuries been reported?
Yes, Evenflo has received 11 reports of dislodged Triple Fun end caps which resulted in nine minor injuries including scratches and bruises.
There was also one report of a broken collarbone when a child fell as the result of the end cap detaching from the product.
How many Triple Fun units may be affected by this recall?
The recall involves approximately 256,000 Triple Fun units, including approximately 25,000 units sold in Canada.
What specific models are affected?
Evenflo is recalling the Triple Fun model number 6231711 (sold in the US) with UPC number 032884142675 and model number 6231711C (sold in Canada) with the UPC number 032884146468.
The product was produced between October 2006 and December 2008 and sold nationwide and in Canada at retailers including Toys ‘R US and Burlington Baby Depot.
What steps has Evenflo taken to inform parents and caregivers about the recall?
Evenflo is undertaking the recall in cooperation with the Consumer Product Safety Commission (CPSC) and Health Canada. It is also notifying the public and retailers about the recalled product and requesting that retailers display posters in their stores that contain the recall information.
Evenflo is also offering free replacement end caps to affected customers. To receive the replacement part, they can contact Evenflo toll free at 1-800-233-5921 (US) or 1-800-265-0749 (Canada) between 8 AM and 5 PM EST or visit
http://safety.evenflo.com/excersaucertriplefun to order a replacement part online.
What are the product repairs and remedies?
Evenflo is providing consumers who purchased the Triple Fun with a free replacement end cap. Because the end cap is not used in Stage 1 or Stage 2, the product may continue to be used without change for Stages 1 and 2.
What should consumers do if they have affected products?
There is no need to return the product to the retailer.
Although the Triple Fun may continue to be used in Stage 1 or Stage 2, Evenflo recommends that customers immediately contact the company to request a free replacement end cap.
For callers in the in the United States, Evenflo’s toll-free number is 1-800-233-5921 (8am – 5pm ET) or visit http://safety.evenflo.com/excersaucertriplefun.
For callers in Canada, Evenflo’s toll-free number is 1-800-265-0749 (8am – 5pm ET) or visit http://safety.evenflo.com/excersaucertriplefun.
Can the Triple Fun be used until the free replacement end cap arrives?
Yes – Because the end cap issue is only present when the unit is used in a Stage 3 configuration (as an S-shaped stationary activity table), the Triple Fun Activity Center can be used in Stage 1 and 2. The affected end cap, however, should not be used in Stage 3.
How long will it take to get the replacement part?
Evenflo will ship you a kit by first class mail within two business days.
Are additional Evenflo models affected by either of these problems?
How long did Evenflo know about this injury risk?
As soon as Evenflo recognized there might be a design issue which made the end cap prone to fall off in certain situations, it expeditiously informed the CPSC and began working towards the announcement and remedy.
Is this the first time that an Evenflo Excersaucer has been recalled?