Support

Parenting is never easy. That’s why at Evenflo we have dedicated resources to provide solid answers and advice for peace of mind.


HELPFUL LINKS


CONTACTING CUSTOMER SERVICE (ParentLink)

Call: 1.800.233.5921 (United States) 1.937.773.3971 (Canada)
Email: ParentLink
Hours: Monday - Friday 8 a.m. - 5 p.m. (E.S.T.) Saturday & Sunday Closed
Address: Evenflo Company, Inc. Attn: ParentLink 1801 Commerce Drive Piqua, OH 45346

Please call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada to speak to one of our ParentLink members. ParentLink can answer your questions about your Evenflo order, product installation and proper use, recalls, replacement parts and more. Or, choose one of the links below to be directed to the web page containing the information you may need.


PRIVACY RIGHTS

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We may use outside purveyors to ship orders directly, and a credit card processing company to bill you for goods and services. In connection with these services, it is necessary to share certain Personally Identifiable Information with such providers. We have informed these companies that they are not to retain, share, store or use Personally Identifiable Information for any secondary purposes.

We may also share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you as described above, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our terms of use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of the company or any of its services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), or (5) the information is provided to such third parties as otherwise described in this privacy policy.

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these parties that they are not allowed to use Personally Identifiable Information except for the purpose of providing these services.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you.To be removed from the list of persons whose information is shared with third parties, please send an e-mail to ParentLink or call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada. You may also write to:

Evenflo Company, Inc.
Attn: ParentLink
1801 Commerce Drive
Piqua, OH 45346

We also may share your Personally Identifiable Information and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your Personally Identifiable Information.


CALIFORNIA PRIVACY RIGHTS

Under California law, California residents who have an established business relationship with a company may choose to opt out of disclosing personal information to third parties for marketing purposes.

We use the Personally Identifiable Information you provide for internal purposes such as: analyzing trends and statistics member services including Web page personalization order history and status one-click ordering order confirmation and tracking subscription services informing you of new products, services, offers and information about Evenflo Company, Inc..

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We may use outside purveyors to ship orders directly, and a credit card processing company to bill you for goods and services. In connection with these services, it is necessary to share certain Personally Identifiable Information with such providers. We have informed these companies that they are not to retain, share, store or use Personally Identifiable Information for any secondary purposes.

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these companies that they are not to retain, share, store or use Personally Identifiable Information for any secondary purposes.

We may also share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you as described above, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our terms of use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of the company or any of its services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), or (5) the information is provided to such third parties as otherwise described in this privacy policy.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to ParentLink or call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada. You may also write to:

Evenflo Company, Inc.
Attn: ParentLink
1801 Commerce Drive
Piqua, OH 45346

We also may share your Personally Identifiable Information and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your Personally Identifiable Information.

Effective date of this privacy policy is October 1, 2016.


UPDATING YOUR INFORMATION

At any time you may review, update, correct, or change the Personally Identifiable Information you have provided to us. You may also choose to no longer receive any communication from Evenflo Company, Inc., however you may continue to receive communications from those companies we shared your information with prior to your notification to us. You may use our Web site, through the My Account pages, to change your information. Alternatively, you can e-mail us at ParentLink or call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada. You may also write to us at:

Evenflo Company, Inc.
Attn: ParentLink
1801 Commerce Drive
Piqua, OH 45346


WEB COOKIES

A cookie is a piece of data stored on the user`s hard drive containing information about the user. We use cookies to identify one user from another and to track marketing promotions and apply promotional discounts. The cookies contain no Personally Identifiable Information. As our shopping cart functionality requires the use of cookies to function, you will not be able to make purchases on our site if you have disabled cookies in your browser. Once you close your browser, the cookie expires.


LINKS

This Web site contains links to other sites. Please be aware that Evenflo Company, Inc. is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects Personally Identifiable Information. This privacy statement applies solely to information collected by this Web site.


MEMBER SERVICES

In order to set up an account with Evenflo Company, Inc., you must first complete the registration form. During registration, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our site for which you have expressed interest, such as Web page personalization, order history and status. Please click here to create an account.


EMAIL LIST

If you wish to receive e-mail notifications from us about products, services and promotions, we ask for contact information such as name and e-mail address. To be removed from our e-mail list, please click opt-out or send an e-mail to ParentLink or call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada. You may also write to:

Evenflo Company, Inc.
Attn: Marketing (eCommerce)
225 Byers Rd.
Miamisburg, OH 45342


SURVEYS & CONTESTS

From time-to-time our site requests information from you via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to ParentLink or call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada. You may also write to:

Evenflo Company, Inc.
Attn: Marketing (eCommerce)
225 Byers Rd.
Miamisburg, OH 45342


SPECIAL OFFERS

We send all new members a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services, special offers, and a newsletter. Out of respect for your privacy, we present the option to not receive these types of communications in every e- mail. You may also email ParentLink or call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada at any time.


SECURITY

This Web site takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.


NOTIFICATION OF POLICY CHANGES

If we decide to make material changes to our privacy policy, in whole or in part, we will inform you by posting a notice on our Web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. The effective date of the current privacy policy is October 1, 2016.


QUESTIONS/FEEDBACK

If you have any questions about the privacy or security at our Web site, you can email ParentLink or call 1.800.233.5921 in the United States or 1.937.773.3971 from Canada.


LEGAL NOTICES

Disclosure Pursuant to California SB 657: California Transparency in Supply Chains Act (“the Act”) Effective January 1, 2012, the Act requires certain manufacturers doing business in California, like Evenflo, to provide public disclosures about the oversight of their supply chains, in efforts to prevent human trafficking and slavery.

Our suppliers must understand that Evenflo does not permit the use of unpaid labor or condone the practice of human trafficking. To that end, we have requested that our suppliers perform periodic self-audits to ensure compliance with Evenflo’s standards in this regard, and are requiring each of our suppliers to certify annually in writing that the goods they provide to Evenflo comply with their country’s local laws concerning these issues, if any. Finally, Evenflo is requiring that each supplier verify annually that it does not engage in these unlawful practices and understands that Evenflo may audit its facility at any time upon reasonable notice to confirm compliance with the Act.

Additionally, each corporate employee has been made aware of the Act and the obligations it imposes on Evenflo. Each such employee is also required to confirm on an annual basis his or her awareness of the laws regarding human trafficking and slavery as they relate to Evenflo’s supply chain and his or her ongoing obligation to monitor our supply chain activities and report any potential violations of the law or Evenflo’s standards.

If this grave condition was found in our supply chain, the supplier would be subjected to remediation requirements in order to continue doing business with Evenflo.


Privacy Policy

Evenflo respects your privacy and understands that it is important to you. Likewise, your privacy is important to Evenflo and, as such, we will strive to keep your personal information confidential and avoid unwanted solicitations. This Privacy Statement explains the type of personal information we collect and how we intend to use it. Please take a moment to read the following policy to learn how we collect and safeguard your personal information.

Collection of Personal Information

You can browse the majority of this site without providing any personal information. In order to register on our site or place an order for a product, however, certain information must be provided. Information such as your name, address, e-mail address, phone number, credit card number, etc. may be requested if you decide to register or place an order. Please note that some of this information is mandatory and some is voluntary. Evenflo does not knowingly solicit, collect or use personal information from users under the age of 13. In fact, information provided to this site by users under the age of 13 is strictly prohibited.

Use of Personal Information

The information collected is used to ensure our continued superior customer service, improve our products, and keep you apprised of our latest product announcements, special offers and other matters of general interest. While this information may be used for marketing and promotional purposes within Evenflo, the company will not intentionally share your information with anyone outside of Evenflo or its related companies, unless required to do so by law. Evenflo will use all reasonable efforts to safeguard the confidentiality of your information. Evenflo will not, however, be liable for the disclosure of information which results from errors in transmission or unauthorized acts by third parties.

Linked Sites

This website does contain links to third-party websites. While we do not share your personal information with these third-parties other than related companies, you should be aware that Evenflo maintains no control over these entities and is not responsible for their privacy practices. Accordingly, we encourage you to learn more about the privacy policies of any companies referenced on our website.

Changes

This Privacy Policy is subject to change at any time. We encourage all users to review this policy regularly for any such changes.