SensorSafe™ FAQs

Helpful tips, answers,
and how-tos.

 
 

Equipment

What components make up SensorSafe?

SensorSafe includes a chest clip (transmitter) and a dongle (receiver). One dongle can be used with multiple chest clips in the same vehicle.

Can I use SensorSafe in ANY vehicle?

The SensorSafe dongle, included with SensorSafe-equipped seats, works ONLY with 2008 or newer vehicles purchased in the U.S. or Canada with an OBD2 port. If you are unable to locate your vehicle’s OBD2 port or if your vehicle has no OBD2 port, please contact ParentLink™ as there may be alternate solutions for these scenarios.

Where can I check if my vehicle works with SensorSafe?

To check which vehicles are compatible with SensorSafe, click here.

What mobile phones were tested with SensorSafe?

For the full list of mobile phones SensorSafe has been tested with click here.

Can I move the SensorSafe dongle between vehicles?

The SensorSafe dongle is designed to be installed in only one vehicle and should not be moved after installation. Unplugging and re-plugging the dongle repeatedly risks damage to the connector pins which are essential for its function. Note: If you would like additional dongles for other vehicles, you may purchase them by contacting ParentLink.

What if I want to move the car seat with SensorSafe to a different vehicle?

Each vehicle using a SensorSafe car seat will need an OBD2 dongle plugged into that vehicle. For infrequent switches of vehicles, it is acceptable to move the OBD2 dongle from one vehicle to another. The set-up process will need to be repeated. If a seat is moved between vehicles more than 2 to 3 times, the risk of damaging the OBD2 dongle by moving it with the seat is high. Contact Parentlink to purchase additional SensorSafe dongles for any number of vehicles. The SensorSafe mobile app allows you to set-up multiple vehicles in your account so that the app will automatically connect to the previously set-up vehicle that you are using at that time.

How long will the SensorSafe chest clip battery last?

The SensorSafe battery should last for the life of the car seat. However, it is designed to alert you of a low battery. You can extend battery life by ensuring the SensorSafe chest clip remains unbuckled when not in use. If you do accidentally leave the SensorSafe chest clip buckled while not in use, the chest clip will automatically shut off after 12 hours to preserve battery life. Once you unbuckle and rebuckle your child into the seat, the SensorSafe chest clip will reset and function normally. Note: The SensorSafe chest clip battery can easily be replaced with a CR2032 battery available at most stores. You can find battery replacement instructions in your seat’s manual or in the SensorSafe mobile app.

How will I know when the chest clip battery is low?

If your SensorSafe chest clip battery is getting low, any/all of the following things will happen:

  • The dongle will emit a “low battery” alarm when the chest clip is closed. This “low battery” alarm will sound different from the tones you typically hear when activating SensorSafe.
  • The blue LED lights on the chest clip will blink rapidly when buckled, instead of the slower double blink trigger when the battery is fully charged. (Note: When the LEDs don’t blink at all after being buckled, the battery needs replacing immediately).
  • The mobile app will show a “Low Battery” notification on the dashboard.
Insight: A low battery creates a very unstable Bluetooth connection and may cause repeated false Child Alone Notifications. To ensure that SensorSafe functions properly, be sure to replace the battery as soon as you receive any of the above “Low battery” indicators.

How do I replace the SensorSafe chest clip battery?

To replace the SensorSafe chest clip battery:

  • Purchase a CR2032 coin cell battery from most retailers.
  • Flip over the SensorSafe chest clip and remove the back door with a small Phillips head screw driver.
  • Carefully remove the circuit board and then the existing battery.
  • Insert the new battery. Consult your products instruction manual for a diagram of the proper battery insertion direction.
  • Place the circuit board back in the chest clip, at the same orientation with which it was removed.
  • Screw on the battery door.
  • Ensure the LED lights blink twice when the clip is buckled.

The dongle is chiming more than it should be. The dongle chimes at every stop light. What should I do?

This can occur when an incorrect vehicle type selection has been made. To resolve this:

  1. Go into “Settings”
  2. Click on your vehicle receiver
  3. Scroll down to “Vehicle Type”
  4. Correctly identify the type of vehicle you have. (Note) Be sure to select “Hybrid, Electric or Start-Stop Vehicle” on the “Vehicle Engine Type” page if your vehicle) has any of these features
  5. Select “Save” on the top right of the screen
Insight: In a standard vehicle with the Start-Stop feature, the vehicles engine shuts off at each traffic light, signaling to the SensorSafe dongle that the vehicle has reached the destination. If you properly identify that you have a Start-Stop vehicle in the app, the mobile app will adjust for this.
  • Another potential cause of excessive chimes could be a low or dead chest clip battery. Make sure that your chest clip is blinking twice upon being buckled to signal sufficient battery. If necessary, follow the battery replacement instructions in your products manual.
  • If you still experience excessive chimes, contact Parentlink for support.

The firmware update doesn’t complete successfully. What should I do?

For the firmware update to successfully complete, you must have the mobile app open on your phone, Bluetooth turned on and be within Bluetooth range. Here are some helpful tips:

  • Make sure your vehicle is on and in park while attempting the firmware update through the mobile app. Select “try again” when these conditions are met.
  • If the firmware update fails, wait 30 seconds between attempts to perform the firmware update.
  • Try disconnecting from your vehicles Bluetooth audio while attempting the firmware update.
  • Check that you are using the latest version of the app by checking for updates in the Apple App Store or Google Play Store on your phone.

My vehicle is older than 2008. Will it work with SensorSafe?

Although the SensorSafe system is only compatible with vehicles model year 2008 or newer, we have a solution available for vehicles older than 2008. Contact Parentlink for information.

My vehicle doesn’t have an OBD2 port. Are there any options?

If your vehicle has no OBD2 port, contact Parentlink and provide the year, make and model of your vehicle. Solutions may be available for vehicles without an OBD2 port. Currently, the only known vehicle on the market without an OBD2 port is the Tesla Model 3. If you need help locating your vehicles OBD2 port, click here.

Does SensorSafe work with Tesla’s or other electric vehicles?

Yes, SensorSafe is designed to work with the maximum number of vehicles on the market in North America, although the experience may be different depending on your vehicle type. Check for vehicle compatibility information here. If you experience any issues with your particular vehicle model, contact Parentlink, as a solution may be available.

My OBD2 Port is occupied by another dongle, where else can I plug in the SensorSafe dongle?

If you are currently using the OBD2 port for another device (such as one provided by an auto-insurer or repair shop), contact Parentlink for instructions on how you may purchase an adapter and specialized dongle which can be plugged into your vehicles 12V outlet.

How do I remove the OBD2 dongle from my cars OBD2 port?

The SensorSafe dongle is designed to fit snugly onto your cars OBD2 port to discourage frequent plugging and unplugging. If you find it difficult to remove after sufficient use of force, we suggest using tools to remove it or asking for assistance from an auto repair shop.

Does plugging SensorSafe into my OBD2 port void the car’s warranty?

Some vehicle manufacturers opt to limit access to the OBD2 port to 3rd parties such as repair shops, auto insurers or SensorSafe. Every vehicle manufacturer has different guidelines when it comes to 3rd party use of the OBD2 port. Consult your vehicle manual or contact your manufacturer to confirm this information before purchasing SensorSafe.

Can I turn off the SensorSafe dongle chime so I don’t wake up my child?

SensorSafe is designed to be a safety alert system, so it currently does not allow you to mute the chime.

Will SensorSafe interfere with my vehicle’s operation, keyless entry, or nearby Bluetooth products?

SensorSafe has been tested on hundreds of vehicle models in the U.S. and Canada and was designed to avoid any interference with your vehicle or nearby Bluetooth signals. If you experience any sort of issue with the function of your vehicle, please contact ParentLink.

What happens if I’m paired with my car via Bluetooth?

Our expectation is that the SensorSafe mobile app will continue to send alerts through your vehicle audio when your phone is connected to your car via Bluetooth. We have tested a multitude of mobile phone and vehicle connections during validation. We recommend testing out the alerts prior to using SensorSafe with a child. If it does not perform to your expectations, contact Parentlink and we will work to find a solution for you.