Car Seat FAQs

When I install my forward-facing car seat there is a gap with space between the back of the car seat and the vehicle seat. Is that okay?

It is okay to have empty space between a forward-facing harnessed car seat and the vehicle seat if you have followed the car seat manufacturer’s instructions and achieved a tight installation. If you are experiencing this situation with an Evenflo car seat and want to eliminate the gap, however, try one or more of the following:

  1. Remove the vehicle seat headrest, if approved by your manufacturer. Removing the headrest will often allow more of the car seat to be in contact with the vehicle seat back. Remember to properly store your headrest when it is removed. Check your vehicle owner’s manual for specific instructions.
  2. Recline the vehicle seat, if approved by your manufacturer. Slightly reclining the vehicle seat back may allow more of the car seat to be in contact with the vehicle seat. Check your vehicle owner’s manual for specific instructions.
  3. Use the car seat tether. If your vehicle has tether anchor hardware, you should always use a tether with a forward-facing car seat installation anyway. The tether can help improve the car seat’s performance in a crash.

Check your work. The car seat should not move more than 1” from side-to-side or front-to-back when checking at the belt path (the location where the seat belt or lower anchors are attaching the car seat to the vehicle).

Does Evenflo have harness covers available for car seats?

Harness covers are provided with some Evenflo car seats. For models not sold with harness covers, they are available for purchase from ParentLink for the following models:

  • Chase combination car seat (model numbers beginning 306)
  • Maestro combination car seat
  • SecureKid combination car seat
  • SureRide/Titan 65 convertible car seat

Only those harness covers provided by Evenflo should be used with these seats. Please contact ParentLink at 1-800-233-5921 (U.S.) or 1-937-773-3971 (Canada), Monday - Friday, 8 am - 5 pm (EST) to inquire about harness covers.

How long is the life span of my Evenflo car seat?

All Evenflo car seats expire 6 years following their date of manufacture, with a few exceptions: the Symphony car seat line expires 8 years after the date of manufacture, because it is an all-in-one car seat with extended use from infant seat through belt-positioning booster. The Evenflo Transitions and Evenflo Evolve 3-in-1 combination car seats also expire 8 years after the date of manufacture due to their extended use from harnessed car seat through no back booster. Safety standards change over time as restraint technology develops. Expiration dates help ensure that you are not using a car seat that may be secondhand, has been in an accident or has missing or damaged parts; plus, an expiration date provides a gentle reminder that it is time to buy a new seat with the latest technology and safety features.  Please refer to your Evenflo car seat’s date of manufacture (DOM) label to tell you exactly when your seat will expire.

My baby is under 35 pounds but exceeds the height limit for a rear facing only seat (an infant seat). Do I need to place him in a different type of seat?

A convertible or "All in One" car seat would be recommended. These seats generally have a higher rear-facing weight limit and can be used for a longer period of time.

I have been told to leave my child rear facing until my child is at least one year old. What do you suggest?

The American Academy of Pediatrics recommends that children remain rear facing until they are 2 years old. The Evenflo Embrace car seat will accommodate a child rear facing up to 35 pounds. For children that do not meet the size limitations for this infant seat please see our Evenflo convertible or All in One car seats on this website which may accommodate a larger child rear facing.

What do I do if my car seat is in an accident?

Because there may be, in some cases, internal damage that cannot be seen, please discontinue use of any car seat involved in an accident immediately and contact Evenflo's ParentLink Consumer Resource Center at (800) 233-5921. 

Where do I find information on car seat safety check points?

Information on car seat safety check points can be found by visiting www.safekids.org. 

Where do I find information on automobile and car seat standards?

This information can be found by visiting the National Highway Traffic and Safety Administration's (NHTSA) web site at www.nhtsa.dot.gov. 

Where can I locate the model number and date of manufacture on my Evenflo car seat?

The model number and date of manufacture can be located on a white label on the bottom or back of the seat shell. 

Are Evenflo car seats FAA approved?

Because airline seats offer a lap belt only, only Evenflo car seats with an internal harness are approved for airline use. Please check your instruction manual to confirm that your seat may be used in an airplane. We also recommend checking with your airline to ensure your car seat can be brought on board. 

Is there lead in my car seat?

Lead is a naturally-occurring element and small amounts may be contained in some of the metal parts.  Steel - the most commonly recycled material in the world - often has trace amounts of lead in it.  Evenflo car seats are tested to ensure that any lead is well below the limit set up by the federal government for use in children's products.  The lead in Evenflo's products either cannot be contacted by the child at any time or cannot be extracted from the product without submerging the product in an acid bath.

How much lead is in my car seat?

Evenflo car seats are tested to ensure that any lead is well below the limit set up by the federal government for use in children's products.

What is the limit?

The limit for lead in children's products is 300 parts per million, which is often written as "300 ppm."  To help put that in perspective, 300 parts per million is less than ¼ teaspoon per gallon.  Evenflo car seats have lead levels much lower than that.

How does Evenflo know how much lead is in its products?

Evenflo and its outside labs use XRF equipment to sample its products. Evenflo also conducts more precise chemical extraction tests at third-party laboratories on a regular basis.  Evenflo's test program, which meets the federal standard, ensures that the lead levels in its products are as low as is technologically possible.

Is chlorine used in car seats?

Evenflo does not use chlorine in the fabrication of its car seats.

I live in Canada. Can I buy a seat in the US and use it in Canada?

Seats sold in the US may not comply with all Canadian requirements and, for that reason, do not have the required Maple Leaf sticker.

When I install my Evenflo car seat in my vehicle, some of the car seat bottom hangs off the front edge of the vehicle seat. Is that allowed?

Generally, most Evenflo car seats allow approximately 20% of the bottom of the car seat to hang over the front of the vehicle seat. The majority of the bottom of the car seat (80%) should be supported by the vehicle seat. This applies whether the car seat is installed rear-facing, forward-facing or in booster mode, and whether installed with the vehicle seat belt system or the lower anchor system.

There are exceptions to this general rule. If you own a Tribute, Titan 50 or SureRide/Titan 65 convertible car seat and are installing the seat in rear-facing mode, the entire bottom of the car seat must be supported by the vehicle seat, as noted in the image below.

In some minivans with optional second row center seats, you may find that the car seat bottom actually overhangs the side of the vehicle seat. In this situation, the same general guidance provided above applies—at least 80% of the bottom of the seat must be supported by the vehicle, with the exceptions of Tribute, Titan 50 and SureRide/Titan 65 in rear-facing mode, where the entire bottom of the seat must be supported.

My child’s head falls forward in her forward-facing car seat, especially when she sleeps. What can I do?

First, consider whether your child should be moved back to a rear-facing car seat, which often provide additional recline and may help prevent your child’s head from falling forward. The American Academy of Pediatrics recommends that children remain rear-facing until they are 2 years old, or they meet the upper height and weight limits of their rear-facing car seat. Next, if you decide to keep your child forward-facing – check to see if his/her car seat offers a recline option, which may help keep your child’s head resting on the restraint. Many forward-facing car seats offer a mechanism to provide a semi-recline for installation. Be sure to check your instruction manual for weight restrictions and proper use of this car seat feature. Finally, if allowed by the vehicle manufacturer, the vehicle seat can be slightly reclined when installing the car seat. Reclining the vehicle seat may also help keep your child’s head resting on the restraint. The installation instructions of both the vehicle and car seat manufacturer must be followed and you must be able to achieve a secure and correct installation.

When I position my infant in her rear-facing car seat, there is a gap between her bottom and the crotch strap. Is there anything I can do to improve her positioning?

Many Evenflo car seats come with positioning inserts, which should be used per the instructions in your car seat manual. Using the insert that came with your car seat, if available, may help eliminate the gap between your child and the crotch buckle.

If the positioning insert does not eliminate the gap, or if your car seat did not come with an optional positioning insert, you may use a small wash cloth to help fill in this gap with Evenflo rear-facing car seats. To use: place your child in the car seat, buckle and tighten the harness so that you cannot pinch any webbing when testing at the child’s shoulders. Once tightened, slide the wash cloth in the gap between your child and the crotch buckle.

If needed, you may also use tightly rolled receiving blankets placed next to your child to center him/her in the car seat. The positioning blankets should never be placed under the child, between the child and the harness, or near a child’s mouth, face and neck.

The center seating position in my vehicle is narrower than the positions near the window. Can I use my booster seat in that position?

In many vehicles the center seating position is narrower than the outboard seating positions (near the windows). In most situations, you may use a booster seat in that seating location, however there are a few items you should consider. First, the vehicle manufacturer must not specifically disallow this seating position for car seat or booster seat use. Second, the location of the lap portion of the seat belt and the buckle should not be coming from behind or beneath the booster seat. It is okay for the lap portion of the seat belt and the buckle to be in direct contact with the booster seat. Finally, belt fit is the most important consideration for booster seat use. Always check your child for appropriate belt fit in any seating position where you use the booster seat.

I heard that the Symphony All-in-One car seat height limit was increased in rear-facing mode. Does the new height limit apply for the Symphony that I already own?

Evenflo has established a rear-facing height limit of 40” for the Symphony All-in-One car seat. This change is retroactive. As long as your car seat has not expired, you may continue to use your Symphony All-in-One car seat in the rear-facing position until the child reaches 40 inches, 40 lbs or the top of their head is within one inch of the top of the car seat headrest in either of the two lowest positions. Once your child exceeds any one of these size requirements, she can no longer use this car seat in the rear-facing position. Please note that these size ranges for rear-facing use generally include children up to three years old.

How does Evenflo’s testing compare to leading competitors?

Evenflo car seats meet government standards and are tested even further than required. Evenflo tests all of our car seats to energy levels approximately twice that of the federal crash test standard. Additionally, our engineers developed the Evenflo Side Impact test protocol which simulates the energy in severe 5-star government side impact tests conducted for automobiles. Now Evenflo is leading the industry by incorporating a dynamic rollover crash test.

What are the safety features of the Evenflo SafeMax All-in-One?

The Evenflo SafeMax All-in-One car seat incorporates safety features designed and focused on occupant protection. The SafeZone Headrest is engineered with a combination of premium materials that are designed to absorb and dissipate crash forces, providing advanced protection where your child needs it most. An integrated steel frame provides strength to absorb crash forces, while the harness webbing helps limit head excursion and prevent ejection.

Who is the Evenflo SafeMax All-in-One car seat appropriate for?

The Evenflo SafeMax is an All-in-One car seat, accommodating children from birth through booster. Rear-facing it can be used for infants and young children from 5 – 40 lbs (19 – 40 in). Safety advocates recommend that children ride rear-facing as long as possible. Forward-facing, the Evenflo SafeMax All-in-One can be used for children at least one year old and 22 – 65 lbs (28 – 50 in). Finally, in high back booster mode this car seat can be used for children at least four years old and from 40 – 120 lbs (44 – 57 in).

What is the ParentLink® PREMIER Service that is included with the purchase of the SafeMax All-in-One car seat?

ParentLink® PREMIER Service provides seat owners access to expert safety guidance. As part of the ParentLink® PREMIER service, seat owners will receive the following benefits: live video installation service, real-time chat support, a 2-year product warranty and an extended 10 year expiration date on the SafeMax All-in-One car seat.

What is bromine?

Bromine is an element - like oxygen and carbon - and is used in the formulation of many types of fire retardant chemicals.

Does Evenflo use brominated fire retardants?

We meet the FMVSS 302 flammability standard, which provides limits on the type and amount of chemicals that can be used in flame retardants.

Why is there such a high level of bromine detected in third party ratings? Is there a health concern?

We meet the FMVSS 302 flammability standard, which provides limits on the type and amount of chemicals that can be used in flame retardants.

Which brominated fire retardant does Evenflo use?

We meet the FMVSS 302 flammability standard, which provides limits on the type and amount of chemicals that can be used in flame retardants.

Is the padding machine washable?

Most padding can be laundered in cold water, delicate cycle. Dry on low heat for 10 minutes and allow to air dry. Please consult your instruction manual for specific laundering instructions.


Playard FAQs

Can I add extra padding or another mattress onto the mattress pad for comfort when using the playard?

No. You must never add a mattress, pillow, comforter, or padding. Use ONLY mattress/pad provided by the manufacturer.


ExerSaucer FAQs

Can I get stabilizer feet for my Exersaucer?

Yes, please call ParentLink at 800-233-5921 to order the stabilizer feet.

What is the weight limit for your Exersaucers?

Although regulations in the United States do not set a weight limit for activity centers, Evenflo Exersaucers have a weight limit of 26 pounds to meet European standards.


SensorSafe FAQs

Why do I need the SensorSafe™ system?

Our hope is that no one would ever need the SensorSafe™ system, but the reality is that 1 child dies every 9 days from being left in a car. We see it as a social responsibility to offer caregivers and parents the opportunity to help prevent these tragedies from happening.

Are there other systems in the market like SensorSafe™?

SensorSafe™ is the only system that has the transmitter integrated into the safety-tested car seat AND, unlike others, the simple 2-piece system does not require bluetooth, cellular or other devices.

What components make up the SensorSafe™ system?

The SensorSafe™ system includes a receiver plug and a chest clip transmitter. One receiver plug can be used with multiple chest clips in the same vehicle.

Can I use the SensorSafe™ system in ANY vehicle?

The SensorSafe™ receiver plug works ONLY with 2008 or newer gas/diesel equipped vehicles purchased in the U.S. or Canada. If you would like to use the SensorSafe™ chest clip with a Hybrid or Stop/Start vehicle, please contact Evenflo® ParentLink™ at: 1-800-233-5921 (U.S.), 1-937-773-3971 (Canada), or 01-800-706-12-00 (Mexico).

Can I move my SensorSafe™ receiver plug between vehicles?

Yes, your SensorSafe™ receiver plug can be moved between vehicles as long as they are compatible. The SensorSafe™ receiver plug works ONLY with 2008 or newer gas/diesel equipped vehicles purchased in the U.S. or Canada. If you would like to use the SensorSafe™ chest clip with a Hybrid or Stop/Start vehicle, please contact Evenflo® ParentLinkTM at : 1-800-233-5921 (U.S.), 1-937-773-3971 (Canada), or 01-800-706-12-00 (Mexico).

Does the SensorSafe™ chest clip meet the same safety standards as other chest clips?

Just like all chest clips used on other Evenflo® car seats, the SensorSafe™ chest clip has been tested with the Embrace™ 35 infant car seat to meet or exceed all applicable federal motor vehicle safety standards. The SensorSafe™ chest clip is compatible only with Evenflo® Embrace™ infant car seats that have a maximum weight rating of greater than 13.6 kg (30 lbs).

Is the SensorSafe™ chest clip transmitter safe for use near my child?

The SensorSafe™ chest clip transmitter is certified safe for use by the US Federal Communication Commission and IC Canada. It transmits an extremely brief, very low power signal no stronger than your car’s keyless remote entry. The transmissions are so brief that total transmission time in 2hours of driving is less than one second. Please be aware that this product does contain magnets. Before use, consult your family doctor about the compatibility of this product with pacemakers and similar devices.

What if my child unbuckles the chest clip while I am driving?

The SensorSafe™ system will sound a series of gentle tones to inform you within 30 seconds of the chest clip being unbuckled while driving.

Will the SensorSafe™ system interfere with my vehicle’s operation, keyless entry, or make the garage door go up and down?

The SensorSafe™ receiver plug will not interfere in the operation of your vehicle or other devices. The receiver plug uses the connector port for power to monitor the SensorSafe™ chest clip, and to determine if the car is ON or OFF. The SensorSafe™ reciever plug will not drain your vehicle’s battery, as it only uses a tiny amount of power, the same amount required to run your dashboard clock.

How long will the SensorSafe™ chest clip battery last?

The SensorSafe™ battery should last for the life of the car seat, but is designed to alert you of a low battery. If your SensorSafe™ chest clip battery is getting low, it will make a “low battery” alarm when the chest clip is closed. This “low battery” alarm will sound different from the tones you typically hear when activating your SensorSafe™ system. You can extend battery life by ensuring the SensorSafe™ chest clip remains unbuckled when not in use. If you do accidentally leave the SensorSafe™ chest clip buckled while not in use, the chest clip will automatically shut off after 12 hours, preserving battery life. Once you unbuckle and rebuckle your child into the seat, the SensorSafe™ chest clip will reset and function normally. Please contact Evenflo® ParentLinkTM at: 1-800-233-5921 (U.S.), 1-937-773-3971 (Canada), or 01-800-706-12-00 (Mexico) to order a replacement SensorSafe™ chest clip.

Can I move the SensorSafe™ chest clip to my child’s convertible car seat?

No. The SensorSafe™ chest clip is compatible ONLY with Evenflo® Embrace™ infant car seats that have a maximum weight rating of greater than 13.6kg (30lbs).


Rollover Testing FAQs

How does Evenflo’s testing compare to leading competitors?

Evenflo car seats meet government standards and are tested even further than required. Evenflo tests all of our car seats to energy levels approximately twice that of the federal crash test standard. Additionally, our engineers developed the Evenflo Side Impact test protocol which simulates the energy in severe 5-star government side impact tests conducted for automobiles. Now Evenflo is leading the industry by incorporating a dynamic rollover crash test.

What are the safety features of the Evenflo SafeMax All-in-One?

The Evenflo SafeMax All-in-One car seat incorporates safety features designed and focused on occupant protection. The SafeZone Headrest is engineered with a combination of premium materials that are designed to absorb and dissipate crash forces, providing advanced protection where your child needs it most. An integrated steel frame provides strength to absorb crash forces, while the harness webbing helps limit head excursion and prevent ejection.

Who is the Evenflo SafeMax All-in-One car seat appropriate for?

The Evenflo SafeMax is an All-in-One car seat, accommodating children from birth through booster. Rear-facing it can be used for infants and young children from 5 – 40 lbs (19 – 40 in). Safety advocates recommend that children ride rear-facing as long as possible. Forward-facing, the Evenflo SafeMax All-in-One can be used for children at least one year old and 22 – 65 lbs (28 – 50 in). Finally, in high back booster mode this car seat can be used for children at least four years old and from 40 – 120 lbs (44 – 57 in).

What is the ParentLink® PREMIER Service that is included with the purchase of the SafeMax All-in-One car seat?

ParentLink® PREMIER Service provides seat owners access to expert safety guidance. As part of the ParentLink® PREMIER service, seat owners will receive the following benefits: live video installation service, real-time chat support, a 2-year product warranty and an extended 10 year expiration date on the SafeMax All-in-One car seat.