Omni Ultra Travel System

Customer Service is not it.

"Product is great. You'd assume this company wants loyal customers. I made a purchase and AFTER my purchase, it asked me if I'd want to join the rewards system. I obviously say yes BUT when I sign up my purchase didn't count because it was made prior to signing up. I messaged the company to get this as a response "Thank you for your inquiry. I am sorry, rewards points cannot be added retroactively. I appreciate your email. ". You'd assume if you want new customers to KEEP purchasing from you, you would transfer the points or not have the reward system pop up BEFORE making a purchase. Because of this, I will never purchase from this company again or recommend any friends & family. What's the point of the reward system when you only ask customers to sign up AFTER you make a large purchase?"

— Gina P. (1/5)

Not a Universal Car Seat

"Unfortunately, I do not recommend this travel system. The stroller base is very bulky and takes up the entire trunk. But the car seat is not compatible with ANY other stroller bases, there are no adapters to help…even within Evenflo’s brand. So there is no way to use this infant car seat with another stroller base that is less cumbersome or one that can accommodate multiple kids. It’s best for families that have lots of room and only one child."

— Jodie (2/5)

"Awful seat for infant. Restricts airflow & no head support. I even had a big baby."

— Rachel (1/5)

So excited!! This is for

"So excited!! This is for my new 1st Granddaughter. My daughter is due in June but there's a chance the baby will be here sooner. We are very happy with the stroller/car seat combo. I just purchased another car seat pivot dock for my son in law's vehicle also. Thank you Evenflo!!"

— Tammy P. (5/5)

Well being that this order

"Well being that this order was A FRAUDULENT CHARGE ON MY CREDIT CARD I HAVE NO REVIEW FOR YOU! I attempted to have this order canceled & then stopped after shipping but NOOO it couldn't be done per your customer service Shame on You"

— gina f. (5/5)

Defective Infant Car Seat Causing Discomfort

"The infant car seat is extremely uncomfortable. My baby’s head and neck fall forward because the seat is too upright. I initially contacted you to request a return and refund for my stroller system. At first, I received responses, but now I am no longer getting any replies. I need to be able to safely take my baby out in the car, but this car seat makes it impossible. His head hangs forward, causing discomfort and distress. Even when he is deeply asleep, as soon as I place him in the seat, he starts crying as if he were in pain. I would really appreciate a response and a resolution to this issue as soon as possible."

— Livia M. (1/5)

1st time mom

"Completely loved it as soon as I took it out the box. Obsessed with the 180° base turn"

— EBONNI N. (5/5)

Have not used it yet, easy to install.

"Purchased for baby. Have not had the opportunity to use it. Installation was easy for husband. Stroller is light. Changing car seat and bassinet is also easy to do. I love the 180 rotation."

— Lucia F. (5/5)

Great travel system, but hate the color

"Assembly was fairly simple. The stroller handles well. My only complaint is the color. It should be a shade of green, but it’s much more blue than pictured. I’m really disappointed because I wanted a gender neutral travel system that was not all black, so I thought the green was a good choice, but it’s definitely blue. I’m having a baby girl and I wanted something other than pink or blue options. It’s difficult to find options to swap out the color. I’ve read reviews that it’s expensive to ship back the product so I guess I’ll need to be creative here."

— Stephanie (5/5)

So far, so good

"Baby isn’t here yet, but it seems to be good quality and sturdy. Only thing that I don’t like about it is you have to take the tray off to use the car seat with the stroller and that seems inconvenient. Why not just make the tray compatible with the car seat? I knocked off a star because of that, but otherwise, it seems to be a good travel set."

— Samantha K. (4/5)